Refund policy
Effective Date: June 8, 2026
At Eliteturath, we take pride in offering handcrafted Moroccan traditional tables and artisan furniture. Customer satisfaction is important to us, and we strive to make our return and refund process clear and straightforward.
Return Eligibility
You have 14 days from the date of delivery to request a return.
To be eligible for a return, the item must:
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Be unused and in the same condition in which it was received.
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Be returned in its original packaging.
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Include proof of purchase or your order number.
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Not show signs of use, damage, modification, or improper handling after delivery.
Returns requested after the 14-day period may not be accepted.
Refund Process
Once your returned item is received, our team will inspect it to ensure it meets the conditions outlined in this policy.
If your return is approved, a refund equivalent to 47% of the original purchase price will be issued. This refund amount reflects deductions for original shipping costs, handling fees, fulfillment expenses, payment processing charges, and other operational costs associated with the order.
Refunds will only be issued after the returned item has been successfully received and inspected.
Non-Refundable Items
The following items may not be eligible for refunds:
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Customized or personalized products.
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Products damaged due to misuse or improper handling by the customer.
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Items returned without original packaging.
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Products returned beyond the eligible return period.
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Items showing signs of use or wear.
How to Initiate a Return
To begin the return process, please contact our customer support team with your order details:
Email: contact@eliteturath.com
Please include:
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Full name
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Order number
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Product name
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Reason for return
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Photos of the product (if applicable)
Our team will provide return instructions and the appropriate return address.
Return Shipping Costs
Customers are responsible for all return shipping expenses.
We strongly recommend using a tracked and insured shipping service, as Eliteturath cannot be held responsible for items lost or damaged during return transit.
Original shipping charges paid during checkout are non-refundable.
Refund Timeline
After receiving and inspecting your returned item:
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We will notify you whether your return has been approved or rejected.
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If approved, your refund will be processed to your original payment method.
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Depending on your payment provider, refunds may take 5–15 business days to appear in your account.
Processing times may vary depending on your bank, card issuer, or payment service provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:
Email: contact@eliteturath.com
Please include photographs of the issue so we can review your claim and provide an appropriate resolution.
Order Cancellations
Orders may only be canceled before they have entered production, processing, or shipment.
Once an order has been processed or shipped, it can no longer be canceled and must follow the return procedure outlined in this policy.
Changes to This Policy
Eliteturath reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Email: contact@eliteturath.com
Thank You
Thank you for shopping with Eliteturath. We appreciate your trust in our handcrafted Moroccan furniture and artisan products and are committed to providing excellent customer service throughout your shopping experience.